Returns & Refunds

RETURNS

If you're not happy with your Penny for any reason, you can return your board to us within 14 days of receipt for a full refund if it's in a saleable, unused condition. We are unable to accept exchanges - orders should be returned and re-placed.

We will only accept an item as faulty if there is a manufacturing fault. This does not include decks damaged due to skating error. We cannot take responsibility for any damage caused by misuse.

If you think you have a manufacturing fault, please email us photos before returning it, as we can assess many boards through this process and avoid sending it back unnecessarily. We will only process the refund if we deem the item as faulty.

Please contact our Returns Department pennycustomercare@shiner.co.uk for all returns enquiries.

RETURNS ADDRESS

F.A.O Penny Skateboards EU Customer Service

C/O Shiner Distribution

1700 Park Avenue

Aztec West

Bristol

BS32 4UA

United Kingdom

YOU'VE SENT ME THE WRONG ITEMS

We're only human and occasionally mistakes can happen. If it's happened to you we're very sorry and we'll do our best to get the right items to you as soon as possible.

Get in touch with our Customer Service team and let us know.

Email: pennycustomercare@shiner.co.uk

Phone: +44 (0)330 202 1130

You can see our full returns and cancellation policies in the sites Terms and Conditions.