Covid-19 Customer Information

In these difficult times, the well being of our staff and customers is our top priority. We're doing everything we can to minimise any risk. We are currently operating at reduced hours, reduced headcount and maintaining a safe working environment in our warehouse.
This alongside a high volume of orders means that there may be some delays in shipping your order.

We are currently only shipping to the UK.
Please be patient with us while we re-locate to our new European warehouse.
Unfortunately we are unable to take European orders whilst we move, but we will be open for business again very soon!
We are still open for all customer service enquiries, please email pennycustomercare@shiner.co.uk.

UK shipping days are currently Monday - Friday (excluding bank holidays).
Once shipped, you will receive a tracking number to follow your parcel.
Our couriers are now operating under a signature free service to protect both our customers and themselves. The drivers will take a photo of the parcel at the point of delivery.

Please note that these details are subject to change.

We have now extended our standard RETURNS period from 14 days to 45 days, as it may take longer for you to return your goods back to us.

For any queries please do not hesitate to contact pennycustomercare@shiner.co.uk

We apologise for any inconvenience and we hope to back to normal as soon as possible.

Stay safe.